Refund and Return Policy

At Caroland Farms Wagyu, we take pride in providing you with the highest quality 100% Full Blood Wagyu beef products. Our commitment to your satisfaction drives everything we do. While we do not accept returns or issue refunds for our perishable products due to their nature, we are dedicated to ensuring your experience with us is nothing short of exceptional.

Satisfaction Guarantee:
If you have any concerns or issues with your order, please contact our customer support team within 48 hours of receiving your shipment. While we cannot guarantee refunds, we will work closely with you to find a resolution that meets your needs and maintains your satisfaction.

Damaged or Incorrect Items:
In the unlikely event that your order arrives damaged or contains incorrect items, please reach out to us immediately. We kindly request that you provide clear photos of the packaging and products to assist us in investigating the issue. We will do our best to rectify the situation and provide a suitable solution.

Contact Us:
To initiate a discussion about any concerns related to your order, please contact our customer support team. Our dedicated representatives are here to listen and assist you in resolving any issues.

Exceptional Customer Care:
We understand that each case is unique, and our customer support team is committed to addressing your concerns promptly and effectively. While our refund policy may be limited, our dedication to your satisfaction is unwavering.

Shipping or Pick Up (if your local):
Caroland Farms Wagyu offers a pick up option at checkout. If you live near Landrum, SC and would rather stop by and pick up your order at the farm, by all means choose this option. Or have it shipped right to your door! Click here for more details.

Thank you for choosing Caroland Farms Wagyu. We appreciate your trust in our products, and we look forward to providing you with exceptional culinary experiences.